Terms & Conditions


These Terms & Conditions of Sale govern the purchase by you of products from Caffè Nero Group Ltd via the website located at www.Caffènero.com (the "Site"). PLEASE READ CAREFULLY AND REVIEW THESE TERMS & CONDITIONS OF SALE. 

We reserve the right to periodically change these Terms & Conditions of Sale. 
Nothing contained within these terms and conditions affect your statutory rights as a consumer.

Order Placing and Acceptance:

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail to that effect. The contract between us will only be formed when we send you an email of acceptance. 


Buy a Gift Card or Top Up for £25 or more and receive a £5 discount at the check out

Exclusive to Virgin Red Customers

  1. Enter your promotional code (including hyphens) at the checkout to receive your £5 discount.
  2. This offer applies to online only.
  3. The code may be used to purchase a new card or top up an existing card.
  4. The code can only be redeemed against a single product and cannot be used to purchase or top up multiple gift cards.
  5. One code per order/single transaction.
  6. £5 will be deducted on values of £25 or more in a single transaction.
  7. Card design subject to availability.
  8. Please allow 3-7 working days for delivery of a new card during a promotional period.
  9. Postage & packaging not included. Standard delivery: £1.50.
  10. Offer valid from Monday 8th February 2016 2.00pm GMT to Monday 7th March 2016 11.59pm GMT.
  11. Barring any technical fault, you can use the Caffè Nero card in the vast majority of UK stores; the non-participating stores are: Kingston Bentalls, Bracknell Bentalls, Colchester Fenwicks, Merrion Row, Edinburgh F K, Eldon Square, Newry Quays, Surbiton Ex3, Leeds Tri, Dublin Hatch St.
  12. Cards are not for re-sale.
  13. Subject to availability.
Payment and Pricing:

We accept payment by Visa, Delta, Mastercard, and Switch cards.

All prices are inclusive of VAT at 20% unless otherwise stated. Delivery and packing charges are as quoted.
All prices displayed on the Site are quoted in Pounds Sterling. We reserve the right without prior notice to discontinue or change specifications on products and services offered on this Site without incurring any obligations to you but will honour any orders that we have accepted in accordance with the paragraph headed "Order Placing and Acceptance".

Customer Service:

We can be contacted during normal working hours (9am - 5pm Monday to Friday). Please see our contact us page for more information.

We will endeavour to fulfil your order and deliver the goods to you within seven working days.

We will however not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract with you that is caused by events outside our reasonable control. We will notify you if such an event occurs.

Cancelling and Returning an Order:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened - unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Please return any such items to the address on our contact us page.

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 
Our liability for losses you suffer as a result of a breach of this warranty is limited to the purchase price of the product you purchased. 
Nothing in these terms and conditions of sale limits in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) damage to your personal property;
(c) under section 2(3) of the Consumer Protection Act 1987; 
(d) for fraud or fraudulent misrepresentation; or
(e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not liable for any indirect losses you suffer including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings; or
(e) loss of data.


(a) Caffe Nero Giftcards can be used in participating stores in full or part payment of products subject to the in-store technology.
(b) Caffe Nero Giftcards can not be redeemed for cash and no change will be given if the value of purchases is less than the value on the giftcard.
(c) Caffe Nero Giftcards should be treated as cash. Caffe Nero is unable to refund or replace lost, stolen, or destroyed giftcards.
(d) Caffe Nero Giftcards are valid for 18 months from the date that value is loaded. The expiry date of any card automatically extends by 18 months whenever the card is topped up as well as refunds and payment of goods in store.

If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page.

We are committed to protecting your privacy. Please click here for our detailed terms.
Tell us what you think:

We welcome your questions and comments about the Site, privacy and any other matter. Please send an e-mail to enquiries@caffenero.com 
These Terms & Conditions of Sales shall be governed by and construed in accordance with the laws of England and any disputes will be decided exclusively by the English courts.